Business Process Management / Data Quality / internal customer expectations

Internal Client Expectation Setting or the Rubber Stamp Client Engagement


Internal Stakeholder Expectation Setting Internal Stakeholder (Customer) Expectation Setting How do you attain a common outside in perspective when you have a different measure of quality according to different stakeholder groups? Personally, I need to have a clear understanding that the client realizes the difference between their choice and decisions made for them. Then I … Continue reading

ala carte / atomic / BPM Maturity Poll / Business Process Management / Data Quality / design patterns / Financial Management relationships / financial setup / Generic / generic objects / global / Item Transactional / management / management capability / management to transaction / master data / offer / party / Risk / suppliers / transaction / universal objects

A table with columns translates into a business process model with decisions


Purpose of this Article Transparency To increase visibility into the hard dependency on people, process and technology with a cross-functional and vertical industry view into what and when we must measure for internal and external performance measures. Truth Statement In order to measure performance we must understand the difference between documents and records.  On November … Continue reading

Business Process Management / customers / Data Quality / master data / pain points / party / Risk / Voice of the customer

Lean Six Sigma


One use case scenario; Children their personal identifiable information and the ability to abuse with or without intent the data parents must supply to many organizations. Email Recipients and the State Contract Contact  How one of the largest counties in California was unaware of their funding allocation; specifically who the funds were expected to be … Continue reading

Business Process Management / Data Quality / Financial Management relationships / financial setup / Item / offer

Adjustments System Allocations


Adjustments or System Allocations When the identifier derives specifics of the item; you are not using your system relationships as designed. When the identifier derives the logic you force your suppliers to enter new product identifiers in their systems to create a purchase order with you. If the customer simply wants to renew the software … Continue reading