Voice of the Customer
- A customer measures the supplier (your organization is the customers supplier) quality or value in the effort it takes to do business with a supplier.
- Does the supplier use basic identifiers that do not force me to change or add items to my purchasing system?
As a former buyer or person with the decision-making authority for all buy requirements on highly complex systems. On average the projects were typically above 1 million per engagement.
If I had a supplier; who always had new product identifiers I would immediately find alternative sources for the device type.
A well designed offer without defects has the same identifier with different attributes changing and not the offer itself.