barriers / Business Process Management / design patterns / expense / financial / Financial Management relationships / financial setup / Generic / generic objects / global / Item / Item Transactional / management capability / management to transaction / master data / pain points / universal objects / Voice of the customer

Item Offer Voice of the Customer


Voice of the Customer

  • A customer measures the supplier (your organization is the customers supplier) quality or value in the effort it takes to do business with a supplier.
  • Does the supplier use basic identifiers that do not force me to change or add items to my purchasing system?

As a former buyer or person with the decision-making authority for all buy requirements on highly complex systems.  On average the projects were typically above 1 million per engagement.

If I had a supplier; who always had new product identifiers I would immediately find alternative sources for the device type.

A well designed offer without defects has the same identifier with different attributes changing and not the offer itself.

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